How E-commerce can reduce cycle time, improve emplyees' empowerment and facilitate customer..

Cycle Time

Cycle time is the total time from the beginning to the end of your process, as defined by you and your customer. Cycle time includes process time, during which a unit is acted upon to bring it closer to an output, and delay time, during which a unit of work is spent waiting to take the next action.

In a nutshell - Cycle Time is the total elapsed time to move a unit of work from the beginning to the end of a physical process.
E-commerce can reduce cycle time by making the sales process across the internet between dealers and customers. Dealers can create their own web page to display their goods and services accordingly for customer to surf and refer. So, if the customers want to buy it can just take the order through internet easily. Then, the dealers can just delivery the goods or provide the services to the customers in a short time. So, dealers and customers can save cost and time through e-commerce.

Employee empowerment is a term used to express the ways in which non-managerial staff can make autonomous decisions without consulting a boss. These self-willed decisions can be small or large depending upon the degree of power with which the company wishes to invest employees. Employee empowerment can begin with training and converting a whole company to an empowerment model.

To begin employee empowerment in the workplace is to install a suggestion box, where workers can make suggestions without fear of punishment or retribution. Managers must then be willing to read and consider suggestions. They might provide a forum where questions or suggestions. In addition, managers can hold a once monthly meeting open to employees where all suggestions are addressed. In another hand, if employees gain the authority to make decision can help increase customers confident. Besides that, employee empowerment can also help to unlock the employee potential and create employee loyalty.

Customer Support

Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase. On the others side, Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Its importance varies by product, industry and customer. As an example, an expert customer might require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a “service” as opposed to a “product". Customer service may be provided by a person, or by automated means called self-service. Examples of self service are Internet sites.

Internet provides 7/24/365 day to connect with the customer as well as provide the customers services. It is easily for customers to gain the related information in anytime and at anywhere that customers want. Besides that, Computer can help to store the information of customer and therefore help the company to better understand of the customer need.